Politique de remboursement

AT DIONE CANADA

We want you to love every piece you order. Each jewelry item is carefully inspected before dispatch, but if something isn't quite right, we're here to help.

Returns

  • You may request a return within 21 calendar days of receiving your order.
  • To begin a return, please contact us at info@dionecanada.com and include your order number.
  • We'll provide simple instructions for sending your item back.

Eligibility

  • Items must be unworn, unused, and in their original packaging.
  • Returns received after the 21-day period will not be accepted.
  • Return shipping costs are the responsibility of the customer.
  • Original delivery fees are non-refundable.

Condition of Returned Items

All returns must arrive in resalable condition. Items showing signs of wear, damage, or alteration will not qualify for a refund.

If an order is returned to us by the courier due to an incorrect address, failed delivery, or refusal to accept the parcel, a refund for the product(s) will be issued once received. Delivery fees are non-refundable unless the shipping error was on our side.

Exchanges

  • Exchanges can be made within 3 days of receiving your order.
  • Please contact info@dionecanada.com with your order number to arrange an exchange.

Conditions

  • Items must be unworn, undamaged, and in original packaging.
  • Customers are responsible for the return shipping cost.
  • We will cover the cost of shipping the replacement item via our standard delivery method.

Faulty or Damaged Items

If your item arrives faulty or damaged:

  • Please contact us within 48 hours of delivery at info@dionecanada.com with a clear photo of the issue.
  • This helps us verify and resolve the issue promptly.
  • Requests made after 48 hours cannot be accepted, as the item may have been handled or worn.

Refunds

  • Once your return is received and inspected, you'll be notified by email.
  • If approved, your refund will be issued to your original payment method within 10 business days.
  • Your bank or card provider may take additional time to reflect the refund.
  • If you haven't received it within 15 business days after confirmation, please contact us at info@dionecanada.com for assistance.

Undelivered Parcels

If your parcel is returned to us because:

  • The courier was unable to deliver, or
  • There was no safe place to leave it,

We'll refund the item cost once it arrives back at our facility. Delivery fees remain non-refundable. To receive the items again, a new order will need to be placed.