Shipping policy
SHIPPING POLICY
At Dione Canada, we're committed to a reliable and transparent shipping experience for every order.
Order Processing
Once your order is placed, you'll receive a confirmation email with your order details. Orders are processed and dispatched within 1–2 business days. Processing times may be longer during sales, promotions, or peak seasons.
All processing and delivery timeframes are in business days (Monday to Friday, excluding public holidays).
Shipping Destinations
We currently ship within Canada only. If we're unable to ship to your address, our team will contact you to arrange an alternative or issue a refund.
Shipping Rates
Shipping is calculated at checkout based on your delivery address and the carrier selected for your order.
Standard shipping is free on Canadian orders over $75 CAD. The threshold is calculated on your merchandise subtotal after any discount codes are applied and before tax and shipping. If a discount brings your subtotal below $75, standard shipping rates apply.
Delivery Timeframes
Orders typically arrive 3–10 business days after dispatch, depending on your location and local carrier operations. Deliveries to the territories and remote northern communities may take longer.
Delivery times are estimates and may be affected by carrier delays, weather, or local service disruptions.
Carriers & Tracking
We ship with Canada Post and UPS. The carrier is selected based on your address and order.
Once your order is dispatched, you'll receive an email with your tracking number. Tracking may take 24–48 hours to become active after dispatch.
We do not require a signature on delivery. Parcels may be left at your door, in your mailbox, or at a nearby pickup location at the carrier's discretion.
Address Accuracy
Please make sure your shipping details are complete and accurate at checkout. Dione Canada isn't responsible for delivery issues caused by an incorrect or incomplete address.
If a parcel is returned to us undelivered, our Returns Policy applies: the item cost is refunded less the $15 restocking fee, and the original delivery fee is non-refundable. To receive your items, please place a new order.
Delayed Parcels
If your tracking hasn't updated for 5 or more business days, email us at info@dionecanada.com with your order number and we'll follow up with the carrier.
Missing Parcels
If tracking shows your order as delivered but you haven't received it, please first check with anyone else at your address and any nearby pickup locations noted in your tracking.
If it still hasn't turned up, contact us within 7 days of the delivery date at info@dionecanada.com. We'll open an investigation with the carrier, which typically takes 5–10 business days. Once the carrier completes its investigation.
Damaged or Incorrect Items
If your order arrives damaged or isn't what you ordered, contact us within 48 hours of delivery at info@dionecanada.com with a clear photo. See our Returns & Refunds Policy for full details.
Returns & Refunds
For returns, refunds, or exchanges, please see our Returns & Refunds Policy.
Contact Us
Questions about shipping or delivery: info@dionecanada.com