Shipping policy

At Dione Canada, we are committed to providing a reliable and transparent shipping experience for every order.

Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email containing your order details.
  • Processing Time: Orders are typically processed and dispatched within 1 to 2 business days of being placed, though we often ship the same day. Processing times may vary during sales, promotions, or peak seasons.
  • Business Days: Processing and shipping timeframes are calculated in business days (Monday to Friday, excluding public holidays).

Shipping Destinations

We currently ship within Canada only. If we are unable to ship to your address, our support team will contact you to arrange an alternative solution or issue a refund where applicable.

Delivery Timeframes

Estimated delivery times for Canadian orders are approximately 3–10 business days, depending on your location and local courier operations.

Delivery times are estimates only and may be affected by factors outside our control, including carrier delays or local service disruptions.

Shipping Rates

  • All orders ship free across Canada — no minimum spend required.
  • Orders are processed within 1–2 business days and typically arrive within 5–10 business days depending on your location.

Order Tracking

Once your order has been dispatched, a shipment tracking number will be sent to you via email. Tracking information may take up to 24–48 hours to become active after dispatch.

Address Accuracy

Please ensure that all shipping details provided at checkout are complete and accurate. Dione Canada is not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

Delivery Issues

If your order is delayed, damaged, or missing upon delivery, please contact us as soon as possible at:

Email: info@dionecanada.com

We will investigate the issue and work with our shipping partners to provide an appropriate resolution.

Returns & Refunds

For information regarding returns, refunds, or exchanges, please refer to our Returns & Refunds Policy.

Contact Us

If you have any questions regarding shipping or delivery, please don't hesitate to reach out:

Email: info@dionecanada.com