Terms of service

Overview

Welcome to Dione Canada (“we”, “us”, “our”). Dione Canada operates this website and online store, including all related features, content, and services (collectively, the “Services”), to provide you with a curated luxury shopping experience.
These Terms of Service (“Terms”) govern your use of our Services. By visiting or purchasing from our store, you agree to be bound by these Terms and our [Privacy Policy LINK]. If you do not agree, do not use or access the Services.
Our store is hosted on Shopify, which provides the secure e-commerce platform that enables our Services.

1. Access and Account

You represent that you are at least the age of majority in your province or territory of residence and have given consent for any minors using your devices to access our Services.
When creating an account or placing an order, you agree to provide accurate, current, and complete information. You are responsible for safeguarding your account credentials and any activity under your account. We reserve the right to suspend or terminate any account found to contain false or misleading information.

2. Products

We strive to display our products accurately; however, variations in color, size, or appearance may occur due to device screens or lighting conditions. Product descriptions and availability are subject to change at any time without notice.
We may limit quantities or discontinue products at our discretion and restrict orders to certain regions or customers.

3. Orders

Placing an order constitutes an offer to purchase. Orders are accepted only when confirmed by Dione Canada. We reserve the right to cancel or modify any order at our discretion, including cases involving incorrect pricing or suspected fraud.
All purchases are subject to our [Refund Policy LINK].
Products are intended for personal use only and not for resale or export.

4. Prices and Billing

All prices are listed in [currency] and may change without notice. Taxes, shipping, and import duties (if applicable) are calculated at checkout.
You agree to provide valid, up-to-date payment information and authorize us to charge your selected payment method for your order total. You remain responsible for any fees or declines resulting from inaccurate or expired payment details.

5. Shipping and Delivery

Shipping times are estimates only. Once an order leaves our facility, title and risk of loss pass to you. We are not liable for delays caused by carriers, customs, or events beyond our control, but we will assist you in resolving issues where possible.

6. Intellectual Property

All website content—including designs, images, text, logos, videos, and graphics—is the exclusive property of Dione Canada or its licensors and protected by applicable intellectual property laws.
You may not copy, modify, distribute, or reuse any content without written permission. “Dione Canada” and all related marks are trademarks of Dione Canada.

7. Third-Party Tools and Links

Our site may include third-party tools or links for your convenience. We do not monitor or control these third-party services and assume no responsibility for their content or functionality. Use them at your own discretion and review their respective terms and privacy policies before engaging.

8. Feedback and Reviews

Any ideas, reviews, or feedback submitted to Dione Canada become our property under a royalty-free, worldwide license. We may use, modify, and publish such content for any purpose without obligation to compensate you.
You agree that your submissions will not infringe any rights or contain unlawful, abusive, or misleading material.

9. Errors and Omissions

We reserve the right to correct typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability, and to cancel or adjust orders where necessary, even after submission.

10. Prohibited Use

You may use our Services only for lawful purposes. Prohibited activities include, but are not limited to:

  • Using the site to engage in fraud, abuse, or harassment;

  • Uploading malware or harmful code;

  • Attempting to access data or systems without authorization;

  • Violating intellectual property or privacy rights;

  • Using automated tools to extract data or spam.
    Violation of these rules may result in immediate account termination.

11. Termination

We may suspend or terminate your access to the Services at any time for any reason, including breach of these Terms. Upon termination, you remain responsible for all outstanding obligations.

12. Disclaimer of Warranties

All Services and products are provided “as is” and “as available,” without warranties of any kind, whether express or implied.
We do not guarantee uninterrupted access or error-free operation of the Services. Your use of the Services is at your sole risk.

13. Limitation of Liability

To the fullest extent permitted by law, Dione Canada, its affiliates, partners, and service providers shall not be liable for any indirect, incidental, or consequential damages, including lost profits or data, arising from your use of our Services or products.

14. Indemnification

You agree to defend, indemnify, and hold harmless Dione Canada, its affiliates, officers, and employees from any claims, damages, or expenses arising from your breach of these Terms or misuse of our Services.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Dione Canada is headquartered. Any disputes shall be resolved in those courts.

16. Changes to Terms

We may update these Terms from time to time. The latest version will always be available on this page, with the “last updated” date shown above. Continued use of our Services after changes take effect constitutes your acceptance of the revised Terms.

17. Contact Information

Questions about the Terms of Service should be sent to us at info@dionecanada.com. 
Our contact information is posted below:
DIONE CANADA
info@dionecanada.com 
10 Atherton Ave, Ajax, Ontario, L1T 4X2
2267245811 | 2267243447
BIN : 727492365